BOOKING TERMS & CONDITIONS

1. Your Obligations

1.1 You agree to ensure that the information that you supply to us in the Order including without limitation details of the Property is complete, accurate and up to date. You will notify us immediately you become aware of any inaccuracy contained within the Order.

1.2 You agree that any order that we may deliver to you is delivered on the understanding that it is only for your use and for the purpose that you have disclosed to us.

1.3 Pre-arranged appointments with the assessor are taken on the understanding that an Adult, someone over the age of 18, will be present at the appointment time, or we are given consent to access the property by the owner or appointed agents using a key. If the assessor is unable to obtain access to the premises 15 minutes after the appointment time, then they will leave and you will have to rebook the appointment.

2. Liability

2.1 We cannot accept any liability for any error in an EPC which is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within an EPC which is based on information that we have obtained from a third party (not being information derived from the public register).

2.2 We cannot accept any responsibility for any inaccuracy or error in the EPC that is based on incomplete or inaccurate information supplied by you.

2.3 Subject to any other provisions in these Conditions, we will not be liable to you for any loss, damages, costs or expenses caused directly or indirectly by a delay in delivery to you (even if caused by our negligence).

2.4 We will not be liable for any loss of actual or anticipated profits or savings, loss of business, loss of opportunity or for any special, indirect or consequential loss whether arising from a breach of these Conditions or negligence in performing the Services even if we were advised of or knew of likelihood of such loss occurring.

2.5 Our entire aggregate liability to you for direct loss arising from our being in breach of these Conditions or negligent in the course of performing the Services will not exceed the cost of the Service.

3. Pricing

3.1 All prices are VAT exempt unless stated.

3.2 Payment is due from you on completion of the service provided by the allocated assessor.

3.3 We do not send payment receipts or booking confirmations by post. An invoice will be emailed to you on completion of the service.

3.4 The method of payment will be as agreed between us.

3.5 If your Instruction is made under false pretence an additional fee may be due and the survey will not be issued until we receive receipt of said additional fee.

3.6 Any non standard construction properties or those over 3,000 square feet of total habitable area may incur additional costs, these will be confirmed and agreed with you at the time of booking.

3.7 If our surveyors attend a confirmed booking and are unable to gain access to the property a missed appointment fee of £25 will be charged plus an administration fee of £10 to rebook the appointment.

3.8 If a booking is changed within 24 hours of the appointment time by the client Bluewire Hub reserves the right to charge a £10 re booking fee.

3.9 All invoices are payable within 7 Days of the date of issue. Late payments will incur interest at 8%, plus the advertised Bank of England base rate on the date the invoice becomes overdue, of the total outstanding invoice value plus an administration fee of £40.

4. Cancellation

4.1 Should you wish to cancel or re-schedule an order, you agree to give us as much notice as is reasonably practicable. However, you may still be charged if you cancel the appointment on the day.

5. Complaints

If you want to make a complaint, we will deal with it speedily and fairly.

We will:

Acknowledge your complaint within 5 working days of receipt

Try and resolve your complaint fully within 4 weeks of receipt

If there are valid reasons for consideration of the complaint taking longer, we will keep you fully informed in writing or via telephone or email as you prefer and you will receive a response at the very latest within 8 weeks.

Liaise with counselling organisations acting on your behalf, if you ask us to.

Send you a final decision on the complaint in writing.

Complaints should be sent to:
Bluewire Hub Ltd
Suite 112
584-550 Elder House
Elder Gate
MK9 1LR

Testimonial | Bluewire Hub Ltd

Emma Bignell. Bugbrooke

I have received excellent service from your company. Ben, the assessor, was punctual, efficient and sent me the report very promptly. All of which was much appreciated.It is refreshing to deal with a company who puts customer service at the forefront these days

Testimonial | Bluewire Hub Ltd
Testimonial | Bluewire Hub Ltd

Vinny Robertson. Towcester

Fantastic service and Ben was very professional from start to end. I’ll recommend your service to friends and family! Thanks again for the service! Top Job!

Testimonial | Bluewire Hub Ltd
Testimonial | Bluewire Hub Ltd

Craig Bees

We have used the team at Bluewire Hub now for some years and would strongly recommend them. We receive a superb service from a friendly team, who are always eager to help. Their contact and approach with our clients is always professional and regularly mentioned by our Vendors and Landlords. 5* service from start to finish.

Testimonial | Bluewire Hub Ltd
Testimonial | Bluewire Hub Ltd

Andy Tyrer

As an independent family run company our success depends on first class customer service. This means choosing any supplier is a serious decision. Bluewire Hub are professional, efficient, courteous and above all real people. Not only do they produce timely reports for our portfolio of sales and rental properties they also help to keep us up to date with any changes in legislation that can impact our landlords. We have no hesitation in endorsing them.

Testimonial | Bluewire Hub Ltd
Haysey | Bluewire Hub Ltd

Nic Haysey – Haysey Design and Consultancy

John at Bluewire is always so professional, friendly, efficient and reliable.

The 3D property scans are excellent and invaluable to my interior design business.

Bluewire Hub Ltd are a pleasure to work with and I highly recommend them. They are truly stuck with my organisation for the innovative services they provide.

Testimonial | Bluewire Hub Ltd
Belvoir | Bluewire Hub Ltd

Abbie Stock – Belvoir Milton Keynes

I have always been very impressed with John at Bluewire. Very happy with the responsiveness whenever we need an EPC on our rental properties. He is extremely professional and polite and nothing is too much bother when I need one doing urgently. Would happily recommend to anyone.

Testimonial | Bluewire Hub Ltd
Michael Anthony | Bluewire Hub Ltd

Katie Jones – Michael Anthony

Excellent and professional service provided by John at Bluewire Hub. Always keeps us updated, turns things around in a timely manner. Would not hesitate to recommend this company to anyone.

Testimonial | Bluewire Hub Ltd
Persimmon | Bluewire Hub Ltd

Sarah Halford – Persimmon Homes

We have used Bluewire Hub for a number of years and they are our go to company for EPCs. Their service is always prompt and they keep us well informed.  We always recommend them when someone asks where to go for an EPC.

Testimonial | Bluewire Hub Ltd
Annington | Bluewire Hub Ltd

Ed Key – Annington Property Ltd

I have used Bluewire Hub on numerous occasions to carry out EPC surveys across the country. I find them a pleasure to deal with, nothing is too much trouble, and the work is always completed within timescales agreed. I will continue to use them for our EPC needs, and I would have no hesitation in recommending them for work of this nature.

Testimonial | Bluewire Hub Ltd

Who we work with…