PRIVACY POLICY

At Bluewire Hub Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, and safeguard any data you provide when using our services or visiting our website. Please take a moment to read this policy to understand how your information is managed and what rights you have.

If you have any questions or concerns about your personal data, please contact us using the details provided at the end of this policy.

Privacy Policy

Bluewire Hub Ltd

Effective date: 10 August 2026

Introduction

Your privacy is important to Bluewire Hub Ltd. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services, visit our website, or sign up to receive resources from us, such as our CPD handbooks and guides.

1. Information We Collect

We collect only the personal data necessary to provide our services, which may include:

  • Your name and contact details (email, phone number, postal address)
  • Payment method (but not payment details such as card numbers)
  • Information about your use of our services and website
  • Technical data from your device, such as IP address, browser type, and operating system
  • Details you provide when downloading a resource or subscribing to our mailing list, such as your name and email address

2. How We Use Your Data

We process your personal data to:

  • Provide and manage our services
  • Communicate with you about your account, bookings, and service updates
  • Send you marketing communications, such as newsletters, course updates, and related resources, where you have given your consent (for example, by signing up to download a resource such as our CPD handbook)
  • Improve our services and website functionality
  • Comply with legal obligations, including fraud prevention and regulatory requirements

3. Legal Basis for Processing

We process your personal data based on one or more of the following:

  • Your consent, where applicable
  • Contractual necessity, to provide the services you request
  • Compliance with legal obligations
  • Legitimate interests, such as improving our services or preventing fraud

For direct marketing by email, such as newsletters and course promotions, we rely on your specific, opt-in consent given at the point you sign up, for example when downloading a resource or subscribing to our mailing list, in line with the Privacy and Electronic Communications Regulations (PECR). We do not add you to our marketing list without this consent.

4. Data Sharing

We only share your data with trusted third parties who support the delivery of our services, including:

  • Payment processors
  • IT service providers and website hosting platforms
  • Email marketing platform providers, to send you newsletters and marketing communications you have consented to receive
  • Fraud prevention agencies and legal authorities, when required

We never sell or rent your personal information.

5. International Transfers

Where we use email marketing platform providers or other service providers based outside the UK or European Economic Area, we ensure appropriate safeguards are in place before any personal data is transferred. These safeguards include reliance on the UK extension to the UK-US Data Privacy Framework, or Standard Contractual Clauses issued or approved by the Information Commissioner’s Office (ICO), in line with UK data protection law.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request erasure of your data, in certain circumstances
  • Restrict or object to the processing of your data
  • Request data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the form below.

7. Marketing Communications and Unsubscribing

Every marketing email we send includes a clear and simple unsubscribe link. You can opt out of marketing communications at any time by using this link, or by contacting us directly, and we will stop sending them promptly. Opting out of marketing communications will not affect any other services we provide to you.

8. Data Retention

We retain your personal data only as long as necessary to provide our services and to comply with legal requirements. When your data is no longer needed, it is securely deleted or anonymised. If you sign up to receive marketing communications, for example by downloading a resource such as our CPD handbook, we retain your details for as long as you remain subscribed. If you do not engage with our emails for an extended period, we will review whether to continue contacting you or ask you to reconfirm your consent.

9. Data Security

We take appropriate physical, technical, and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction.

10. Cookies

We use cookies to enhance your experience on our website. Please refer to our Cookie Policy for more information on how cookies are used and how you can manage your preferences.

11. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk/concerns

Our ICO registration number is ZA203599.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Get in Touch

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