Refund Policy

At Bluewire Hub Ltd, we take pride in delivering reliable and professional services. We understand that plans can change, and this Refund Policy outlines the circumstances in which you may be eligible for a refund. It applies to our energy assessments, retrofit services, training courses, and related bookings. Please read the policy carefully before making a purchase or scheduling a service.

If you have any questions about cancellations or refunds, please contact us directly using the details at the bottom of this page.

Effective from 1 July 2025
Bluewire Hub Ltd

Introduction

At Bluewire Hub Ltd, we are committed to delivering high-quality services and training. This Refund Policy outlines how we handle refund requests for all services we provide. By engaging our services, you accept the terms set out below.

If you have any questions regarding cancellations or refunds, please contact us using the details at the end of this page.

1. General Principles (Applicable to All Services)

  • Refunds are issued at the discretion of Bluewire Hub Ltd.

  • All refund requests must be submitted using the form below.

  • Refunds will not be issued where services have already been delivered or partially fulfilled unless required under consumer law.

  • Where refunds are granted, they will be processed to the original method of payment within 14 days of approval.

2. Service-Specific Terms

2.1 Training & CPD Courses

  • You may request a full refund within 14 days of purchase if the course content has not been accessed.

  • No refunds are available once any part of the course has been accessed unless required under consumer protection law.

  • Access to online training is provided for a limited period, as outlined in the course details. No partial refunds are given for unused time.

2.2 Mentoring & Coaching Services

  • Sessions may be cancelled up to 48 hours in advance with a full refund or no charge.

  • Cancellations within 48 hours of the agreed session may incur a 50% cancellation fee.

  • Missed appointments without notice will not be eligible for a refund.

2.3 Energy Assessments, Floor Plans, Heat Loss Calculations, and Retrofit Services

  • Cancellations made at least 24 hours in advance of a confirmed appointment will be refunded in full.

  • Cancellations within 24 hours may be subject to a cancellation fee of up to 50% of the quoted price.

  • Where a service cannot be completed due to lack of access or missing information provided by the client, we reserve the right to retain a proportion of the fee to cover time, travel, and administration.

3. Contact Details

For any questions or refund requests, please use the contact form below:

We aim to respond promptly and assist you as quickly as possible.

This Refund Policy may be updated from time to time. The latest version will always be available on our website.

Name
=