Can I query my EPC if I believe the EPC contains errors or does not accurately reflect your property? Absolutely you can query or appeal the rating. The first step is always to contact the assessor who carried out the survey. In the first instance have a conversation with them to highlight your concerns or questions. If you aren’t satisfied they will have a formal complaints policy so you can ask them how can I formally query my EPC.

Assessors are required to keep detailed evidence and records of the inspection and may be able to clarify the entry and if required correct any mistakes and reissue the report if appropriate. Remember that the assessor isn’t able to take your word for an element that you are disputing, there must be clear documentary evidence to substantiate the claim. This is particularly important when discussing floor or ceiling insulation that may not be easily accessible.

If the issue is not resolved, you can escalate your concern to the assessor’s accreditation scheme. These bodies have procedures to investigate complaints and may carry out audits or require reassessments.

It’s important to act promptly, as the validity of your EPC remains for 10 years regardless of appeals. Correcting inaccuracies can help ensure your property is correctly valued and compliant.