ENERGY PERFORMANCE CERTIFICATES FREQUENTLY ASKED QUESTIONS

The information applies to current legislation, methodology and EPCs.

A Bluewire Hub Energy Assessor will visit your property to collect the data required for assessing the properties energy features, and using this information produces an Energy Performance Certificate (EPC) using government-approved and accredited EPC software. The assessment is based on the age, construction, dwelling type any and relevant fittings such as heating systems, insulation or double glazing. Please don’t confuse an Energy Performance Certificate survey with a structural or building survey, condition report or property valuation. An Energy Performance Certificate is not a report on the condition of the property nor will it comment on the presence or otherwise of asbestos, high alumina cement concrete, additives including calcium chloride, or any building defects or hazardous materials. An EPC does not cover items or problems in the property which may be picked up in a building survey, which could be costly to rectify, these are outside the scope of the data collection methodology of an EPC.

Go to The EPC Register click on ‘Retrieve Report Using Property address and follow the instructions on the screen. Alternatively get in touch and we will do the research for you.

This occurs when low energy lights are recommended by the Energy Performance Certificate and there is no recommendation for improvements to the heating system. Standard light bulbs generate more heat in use than low energy light bulbs so if you are replacing your standard bulbs with low energy bulbs the heat generated by the lighting is reduced. The EPC software will adjust the heating system demand to make up the difference. The reduced lighting cost is greater than the increase in heating cost giving an overall net reduction in energy costs for the property.

Energy Performance Certificates use standardised assumptions to make properties directly comparable while still reflecting the features of individual properties. The EPC costs are based on a number of set assumptions which are as follows;

  • Standardised heating pattern
  • Set number of occupants
  • Standardised hot water usage

These assumptions can vary appreciably between different households even if living in similar properties. Our trained assessors are happy to discuss ways that you can improve your energy usage after the survey has been completed.

The Energy Performance Certificate survey does not reflect the current condition of fabric, fixtures or fittings, nor is it indicative of the decorative state of the property. The purpose of the EPC is to give information on the current and potential energy performance of the property.

The energy assessment is a non-invasive survey and our assessors cannot drill holes or remove inspection covers to assess levels of insulation. For Loft, Flat Roof, Floor, Solid Wall or Cavity Wall insulation to be included in the assessment there must be evidence, visual or documentary, of specific works relating to the property being assessed. If insulation has been added but there is no access for the energy assessor to observe it or relevant documentary evidence such as a guarantee or building control notice, it cannot be included. In these cases the level of insulation is assumed to be the relevant building control standard based on the age of the relevant part of the dwelling. This applies to any roof insulation, floor insulation and wall insulation

A home’s heat demand is the amount of energy the property would require to heat it to “standard” occupancy levels and to provide hot water. the efficiency of the heating system is not considered.

Primary energy is a measure of the energy required for any lighting, heating and hot water, taking account of the efficiency of the heating system (and the power station efficiency in the case of electricity) and the energy expended in extracting the fuel from its source and in conveying it to the dwelling

This is a summary of the dwelling’s energy performance rating. Each element of the property (walls, roofs, heating system, etc.) has been rated between one and five stars based on its energy efficiency, one star is the least efficient and five stars the most efficient. The EPC rating is assessed by the accredited software on the based on the age of property, the construction type and any relevant features. The EPC rating relates to energy efficiency and not appearance. It does not take into account the physical condition, function or quality of the areas assessed.

A star rating for secondary heating, such as a gas fire, is not shown in the “summary of the energy performance related features” because no recommendations are made for improvement of secondary heating. A star rating for floor insulation is not shown because the thermal performance of the floor depends not only on the construction and insulation levels but also on the size and shape of the floor, so that comparison between different properties is not meaningful.

The indicative cost of EPC recommendations are those that apply to a typical property of this type. They may differ for very small or very large properties or ones with special features such as solar panels. The cost data is compiled by the Energy Saving Trust from various sources including EST’s Housing Model and Low Carbon Building Programme Analysis.

The EPC Energy Efficiency performance rating shows the extent to which the element contributes to the fuel costs of the property. If an element has an energy efficiency performance of 1 or 2 stars this means that it results in higher than average fuel costs. This relates to energy efficiency, not appearance. It does not take into account the physical condition or quality of the element. It is an indication of how much more (or how much less) the home will cost to run than an average similar property.

The ‘Energy Efficiency’ column in the EPC summary sectionis related to the cost of running the heating system in the property. This takes into account a three year rolling average price of the fuel used and the efficiency of the heating appliances. The Energy Efficiency column informs the occupier about the heating system purely from a cost perspective. The descriptions in the column therefore change depending on the fuel used and the efficiency of the heating system. For example, a gas condensing boiler will have 4 or 5 stars, whereas an oil boiler of the same efficiency will have 3 and an LPG boiler of the same efficiency will have 2

The Energy Efficiency column in the summary section is related to the cost of running the heating system. This takes into account the price of the fuel used (per kWh) and the efficiency of the heating system. Electricity is significantly more expensive than mains gas, which is one of the cheapest forms of fuel. For example a mains gas boiler will cost less to run than an electric boiler or electric storage heaters regardless of the age of the heaters. The Energy Efficiency column informs the consumer about the heating system purely from a cost perspective. The ratings in the table will vary depending on the fuel used and the efficiency of the heating system. Even though an electric heating system may be 100% efficient at the point of use, turning all the electricity used into useful heat, it will still be more expensive for a home owner to run than a 65% efficient mains gas boiler. A gas boiler will have heat losses associated in converting the burning fuel into useful heat for the property, but these losses are outweighed by the lower cost of mains gas

Storage heaters are recommended as they are cheaper to run, making use of low-rate night-time electricity. However the total amount of electricity used by a storage heater system is greater than that used by conventional panel heaters. Therefore the resultant Energy Efficiency Rating on the EPC is improved as running costs are reduced but the Environmental Impact Rating is made slightly worse as the total amount of energy used increases.

The EPC provides an indication of the potential energy performance of the property and in this case has identified that the current boiler is not the most efficient boiler available. The recommendation to improve the boiler to a more energy efficient boiler is made purely on the energy efficiency rating of the boiler and is not a reflection of the age or condition of the currently installed boiler. This recommendation identifies that there are more efficient boilers available and that a homeowner should consider this when they next have to replace the boiler.

The Energy Performance Certificate identifies the current and potential energy performance of the property but does not take into account the age or physical condition of any of the elements assessed.

In the first instance contact your energy assessor, whose details can be found in the ‘About this document’ section of the EPC. If our assessor is unable to resolve the issue to your satisfaction, contact our head office in the first instance, if we are unable to help you can contact our accreditation scheme here

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Emma Bignell. Bugbrooke

I have received excellent service from your company. Ben, the assessor, was punctual, efficient and sent me the report very promptly. All of which was much appreciated.It is refreshing to deal with a company who puts customer service at the forefront these days

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Testimonial | Bluewire Hub Ltd

Vinny Robertson. Towcester

Fantastic service and Ben was very professional from start to end. I’ll recommend your service to friends and family! Thanks again for the service! Top Job!

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Craig Bees

We have used the team at Bluewire Hub now for some years and would strongly recommend them. We receive a superb service from a friendly team, who are always eager to help. Their contact and approach with our clients is always professional and regularly mentioned by our Vendors and Landlords. 5* service from start to finish.

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Andy Tyrer

As an independent family run company our success depends on first class customer service. This means choosing any supplier is a serious decision. Bluewire Hub are professional, efficient, courteous and above all real people. Not only do they produce timely reports for our portfolio of sales and rental properties they also help to keep us up to date with any changes in legislation that can impact our landlords. We have no hesitation in endorsing them.

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Nic Haysey – Haysey Design and Consultancy

John at Bluewire is always so professional, friendly, efficient and reliable.

The 3D property scans are excellent and invaluable to my interior design business.

Bluewire Hub Ltd are a pleasure to work with and I highly recommend them. They are truly stuck with my organisation for the innovative services they provide.

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Abbie Stock – Belvoir Milton Keynes

I have always been very impressed with John at Bluewire. Very happy with the responsiveness whenever we need an EPC on our rental properties. He is extremely professional and polite and nothing is too much bother when I need one doing urgently. Would happily recommend to anyone.

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Katie Jones – Michael Anthony

Excellent and professional service provided by John at Bluewire Hub. Always keeps us updated, turns things around in a timely manner. Would not hesitate to recommend this company to anyone.

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Sarah Halford – Persimmon Homes

We have used Bluewire Hub for a number of years and they are our go to company for EPCs. Their service is always prompt and they keep us well informed.  We always recommend them when someone asks where to go for an EPC.

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Ed Key – Annington Property Ltd

I have used Bluewire Hub on numerous occasions to carry out EPC surveys across the country. I find them a pleasure to deal with, nothing is too much trouble, and the work is always completed within timescales agreed. I will continue to use them for our EPC needs, and I would have no hesitation in recommending them for work of this nature.

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